Terms and Conditions

Delivery Timescales

Goods are nearly always dispatched within 24 hours (Monday – Thursday) and we therefore deliver as below:

Mainland UK addresses: 3-4 working days from order receipt.

Scottish Highlands & Islands, Channel Islands: Within 4-5 days from of order receipt.

You can also request a specific delivery date at checkout and we will try our very best to accommodate. Should you need to change your delivery address, please email us at info@eatlean.com

Scottish Highlands and Islands Delivery Info

We believe everyone should be able to order and receive our products online – including those of you who live in the most remote areas of the UK. Our delivery partner, DPD, classify certain postcodes in Scotland as UK Highlands & Islands – and deliveries therefore take 2 days to be delivered, rather than 1.

The following postal codes are classified as Highlands & Islands. 

Your order will be delivered by our delivery partners DPD. With DPD, on the morning of your delivery you will receive an SMS telling you the specific hour your order will be delivered, be able to see detailed tracking on Google Maps and even change your delivery to suit you – meaning you’ll always know where your order is.

Delivery FAQ’s

Here are a few things you might like to know. If of course you have any further questions then please email us at info@eatlean.com or by using our contact form in our website footer.

Delivery Costs

We charge £4.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas.

On orders over £30 (after discount) we offer free delivery to the mainland UK, sadly we are unable to offer this outside due to the high costs associated with the delivery.

Refunds and Returns Policy

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:

– If the problem is the fault of Eatlean we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.

– If there is a mistake submitted on the order form e.g. incorrect information, Eatlean cannot be held responsible for it. However, we will work with you to try and correct the issue.

– If you are unable to accept delivery of our goods on the original delivery date, we cannot accept liability for any deterioration in product quality due to any factors outside our control.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Eatlean we’d really like to know about it. You can send feedback, comments and questions to info@eatlean.com or write to us at:

Eatlean, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK