Goods are nearly always dispatched within 24 hours. Orders are dispatched 7 days a week with Royal Mail Tracked 24.
We aim to deliver as below:
Mainland UK addresses: 2 working days from order receipt.
Scottish Highlands & Islands, Channel Islands: Within 4-5 days from order receipt.
During seasonal periods, these delivery windows may be slightly impacted due to increased demand.
Should you need to change your delivery address or delay the dispatch of your order, please email us at info@eatlean.com. However, please keep in mind if your parcel has been dispatched, we are unable to guarantee changes can be made.
We believe everyone should be able to order and receive our products online – including those of you who live in the most remote areas of the UK. Our delivery partner, classifies certain postcodes in Scotland as UK Highlands & Islands – and deliveries, therefore, take 2 days to be delivered, rather than 1.
The following postal codes are classified as Highlands & Islands.
Unfortunately we are unable to ship our orders to Northern Ireland or Ireland.
Your order will be delivered by our delivery partner. On the morning of your delivery, you will receive an SMS or E-mail telling you the specific window your order will be delivered within, be able to see detailed tracking and change your delivery to suit you – meaning you’ll always know where your order is.
Here are a few things you might like to know. If of course you have any further questions then please email us at info@eatlean.com or by using our contact form in our website footer.
We charge £3.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas.
On orders over £35 (after discount) we offer free delivery to the mainland UK, sadly we are unable to offer this outside due to the high costs associated with the delivery.
Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Eatlean we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. critical information not supplied (email address and/or phone number) Eatlean cannot be held responsible for missed deliveries. If you choose not to submit contact information at the checkout, our delivery courier will be unable to contact you with the exact status of your delivery and Eatlean is not responsible for missed deliveries in this instance.
– If you are unable to accept delivery of our goods on the original delivery date, we cannot accept liability for any deterioration in product quality due to any factors outside our control.
If you are dissatisfied, even just a little bit, with any of the products or services provided by Eatlean we’d really like to know about it. You can send feedback, comments and questions to info@eatlean.com or write to us at:
Eatlean, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK
